Oh, the frustration of having your car broken down in the middle of the road. You were excited to go to your ancestral lake house to spend some quality time over the weekend, but now you are stranded under the hot sun all by yourself. While you cannot really do anything about it, the only option you are left with is to work out a way to get yourself out of the situation.
You are no car expert and cannot magically repair your car in a few minutes. So, the best bet you have is to call for a towing company so that they can take you to a safe location. But before you call a towing company, you should know the possible questions that they can ask you. In this article, we'll have a look at a few things you need to tell a towing company.
Questions Commonly Asked by a Towing Company
Typically, whenever you call a towing company, you will need to provide them with the following information.
The first question that a representative from a towing company will ask you will relate to your location. You must know that for a towing company, pulling a car on a side street is different than towing a car on the highway. This is why you will have to tell your exact location to the towing company so that they can send help accordingly. To determine the exact location, you can refer to the GPS in your car or mobile phone.
2. Insurance Details
In most cases, the payment of a towing company is directly linked to a person's insurance. This is why it is important for you to know the relevant details of your insurance (this may include the policy number, the payment made to date, and the type of coverage).
3. Your Mechanic's Address
If your car is facing serious problems, it is highly likely that it won't start without proper inspection from a mechanic. If you choose to tow your car to your home, you will have to pay the towing charges to get your car towed from your home to the mechanic's shop. To save the double expense, it is better to get your car towed to your mechanic so that you can get your car checked as soon as possible. Keep your mechanic's address nearby so that when the towing company asks where you need to go, you can hand over the address.
4. The Condition of Your Car
The make and model of your car and its condition will determine the type of towing truck that will be required to tow your car to safety.
All the details mentioned in the article above will help the towing company assess the level of work required from its side to rescue your car. At the time when you're stressed out, it may seem like a lot of information to give to a company on the phone - you may even get irritated. But all of this will help you get the problem resolved in a timely manner.